This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
When will I receive my order?
After processing and depending on your location, you should receive your order in 7-21 days.
You can find further information by visiting our Shipping Policy or by contacting us at firstname.lastname@example.org and we'll be more than happy to assist you with any questions you may have.
How can I track my order?
You can use this number and the e-mail address you provided at checkout to check your order status by visiting the Track Your Order page on our website.
If there is any issue with viewing your order, please get in touch with us and we will resolve the issue immediately.
What is your Returns Policy?
No questions asked, if you wish to return an item, we have done our utmost to make the process as seamless as possible. You can find more information under our Returns & Refunds Policy or by contacting us at email@example.com
How do I make changes to an order I have already placed?
In order for us to be able to deliver your order quickly we do process our orders almost immediately after we have verified payment so in these situations, we will try our best to satisfy your request but in certain cases we may not be able to do so, for example if your order has already been dispatched.
What if my items are damaged or incorrect?
If I order several products will they arrive in the same package?
Therefore, items that are ordered together may by shipped individually from different locations, and may arrive to you separately.
In any case, all items should arrive within our declared shipping schedules. If for some reason the items do not arrive when they should, please contact us at firstname.lastname@example.org
Should I be worried having to share personal and credit card information on your website?
We have SSL (Secure Socket Layer) certificates for maximum security, to ensure full safety of all of your information.
How can I get more details about your future promotions and products?
How do I contact your company if my questions are not answered here?
How do I apply a Discount Code to my order?
To use a discount on your order first add the product(s) you would like to purchase to your bag and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "apply".
If you are using a mobile device please select "Show order summary" which will then display a discount text field for you to enter your code.
Lastly, if paying with a 3rd party (eg. Paypal) please make sure your offer is applied before continuing to the 3rd party platform to complete payment